Warranty

Every Rosevari is built to order and inspected before it ships. If something goes wrong, here is exactly what we do about it.

WARRANTY PERIOD

Every watch comes with a 1 year warranty, running from the day your watch is delivered. It covers manufacturing faults in the movement, crystal, case and dial under normal use.

WARRANTY COVERAGE

1. Movement and timekeeping

If the movement develops a manufacturing fault in normal use, stops unexpectedly, or will not keep time within its normal tolerance, we repair it, replace it, or refund you. Parts and labour are covered. You pay nothing.

2. Case, bracelet and components

Manufacturing faults in the case, bracelet, clasp or crystal are covered for the full year. That includes a clasp that fails, a bracelet pin that was not seated properly, or a crystal that lifts.

Normal wear is not a fault. Scratches, strap marks and the shine coming off a bracelet over time are what happens to a watch that gets worn. If you would like something polished or replaced outside the warranty, email us and we will quote it.

3. What is not covered

Your watch is rated to 5 ATM. That is rain, hand washing and splashes. It is not a dive rating, and it is not for swimming or showering. Water damage beyond that rating is not covered.

The warranty also does not cover:

  • Impact and drop damage
  • Misuse or improper handling
  • Cosmetic wear from normal use, including scratches, discolouration and fading
  • Any work carried out by a third party, including servicing, opening the case, or fitting parts we did not supply

SHIPPING COSTS

We cover postage both ways. If your watch arrives faulty, damaged in transit, the wrong model, or not as described, you are not out of pocket for getting it to us or back to you.

WHAT YOU NEED TO CLAIM

  • Your order number
  • A photo or a short video showing the problem

That is it. We do not ask for a receipt, because we already have your order.

HOW A CLAIM WORKS

  1. Email contact@rosevariwatches.com with your order number and the photo or video.
  2. We reply with what happens next and, if it needs to come back, the return address. Please email before sending anything back. Watches posted to us without an approved return cannot be accepted.
  3. We aim to inspect within 3 to 5 business days of it arriving.
  4. If it is a repair or replacement, we get it moving straight away. If it is a refund, we aim to have it back with you within 5 business days of approval.

THE 30 DAY WINDOW, AND WHY IT IS NOT A CUT-OFF

You have 30 days from delivery to return a watch that is faulty, damaged, incorrect or not as described, with postage covered both ways.

After 30 days your watch is still covered by the 1 year warranty against manufacturing faults. And wherever you are in the world, your own local consumer rights apply on top of this warranty, and they can last longer than it does. We do not refuse a genuine fault because of a date.

CHANGE OF MIND

Every watch is built to the specification you choose, so we do not accept returns for change of mind. Please check your model, size and strap before you order, and message us first if you are unsure. We would rather answer a question than build the wrong watch.

If you change your mind before the build begins, email us within 24 hours of ordering and we will cancel and refund you in full, no questions asked.